Tuesday, June 19, 2007

Rising Health care costs :(

The point I would like to make here is that the health care cost is increasing YoY & there is no limit to it. It all depends on where you go. If you visit a big hospital the charges are high. Visit the same Dr. in his private clinic, he would probably charge 30% less :). I remember paying Rs. 50 for consultation in Bangalore in 2000. Now the same Dr. charges Rs. 250. Yes its all about inflation. Everybody needs to cope up with that.

My personal suggestions :
  • Visit the personal clinic of the Dr. instead of the Big Hospital(if possible)
  • Try to maintain a family Dr., so that he does not put you into unnecessary tests/medication.(I remember going for a neck pain to a Dr. & he asked me to do MRI(Rs.6000) as it was available in the same hospital he was consulting !!)
  • For Pathology Tests, try to visit the nearest pathology lab, instead of doing it via the hospital pathology lab.(You will be surprised !!)
  • Give importance to convenience(because you are sick), but lets not hospital take advantage of it.
  • Try to ask around in your network before you visit the Dr. for Special consultation like Orthopedic, Skin etc .. Your friends can refer to a good Dr.

Friday, June 08, 2007

Customer Service in Singapore Post !

A busy afternoon I went to Singapore Post's Branch office to send a letter to one of my friend in India. As soon as I entered I saw a big queue, I was about to stand last in the queue. But then one person comes to me(I was thinking why, is he trying to sell me some service to me :) ) ...No he was from Singapore Post Office !! . He asked me "What would you like to do sir ?", I said "I want to send this letter to India". He said no need to stand in the queue for that sir & he simply directed me to a Machine called as S.A.M.

S.A.M.™(Self-service Automated Machine) is your 24-hour automated post office that allows you to weigh your packages, buy stamps even pay your of bills and fines. And the touch screen makes it all so simple.

Now this is called as service !! .. I was not impressed by the Automation in Singapore, but the kind of service every person provides whether it is government office or privatively held company who cares for customers !! ...Is it something very hard to do this in India ? ...

I am from India & I know there are issues to implement things with growing population. But still there are ways where service can be better. Specially when it comes to post office, my experience with India Post is just great !!

Earlier post on the same subject :

Indian Postal Service ..Amazing !

Experince with Indian Postal Services