Calling ICICI Phone banking : Home Loan

This post will make lot of people happy who are frustrated after calling ICICI phone banking several times, but not able to speak to the operator for their queries. Specially for Home Loan account queries, when you call & even after correct following their instructions on the phone IVR(Interactive Voice Response) system, you still cannot access your account.

Here is the trick ...

1) Call ICICI Phone Banking Number
2) After listening to the initial annoucements
3) Press : 1 - 1 - 5 - 2 - 1
4) Then you will be asked to enter your Loan Account Number(The numeric part only) ..
5) Enter any 10-11 digit number
6) The IVR will say "Sorry that was an Invalid Entry, please try again"
7) Again enter some other 10-11 digit number  - The Step 6) will be repeated
8) Again enter some other 10-11 digit number - The Step 6) will be repeated
9) Then it will say "You have exceeded maximum tries, transferring the call the phone banking officer " !!

You made it to the operator in less than 5 minutes(depending upon call volume)

Try this !!!

Happy calling ...."Hum Hai Na..."

Citibank ..Excellent Service !!

We always crib about services offered to us by various agencies. Bank is one of them !!. The new banks & modernisation bringing lots of changes into our lives everyday, we think everything should be automated the way we want :)

I had a very good experience with Citibank yesterday. I ordered a Demand Draft from their Internet Banking website at 8:30 am morning & the DD was received by me at my residence at 12:00 noon :) ..It was great service.

Always I have found that the DD was delivered next day without fail. This is the power of Internet & also using the services effectively. As with Internet Banking, local branches can effectively work together to deliver the services to their clients locally.

I have seen in the past some banks telling me like " Sir it will take 4 working days, as our Head Office is in Mumbai " :) . I always feel like telling the person on phone(call center), that how does it matter to me where your HQ is ? !! ..But yes there are still some banks are old fashioned inspite of having good infrastructure in place.

There are other examples of Banks where the Call Center closes at 6:00 pm :) ..In this world of outsourcing its hard to imagine big companies still following old times !

I like Citibank at least for their Draft service !!